Common Questions
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Common Questions

What are your terms for an Open Account?
Terms are Net 30 days. Prior to extending these terms a credit investigation
will be conducted to determine credit approval.

Is your pricing and information shown on the catalog or website firm?
Prices are subject change without notice and cannot be guaranteed. City Build is not responsible for typos, mistyped descriptions or product titles. City Build makes every effort to ensure that all information displayed in
catalog and website are correct.

What is your Return Policy?
All returns are by written authorization from City Build only. Any merchandise returned without written authorization will be refused. Returns must be made within 15 days of receipt shipment and will have a restocking charge up to 25% (varies by manufacturer policy)

Once my order is placed, what is the time period for my order to ship?
Orders placed before Noon will usually ship that same day if it is in stock.
for items that are not in stock or non-stocking, there will be a delivery time
or waiting period that will vary depending on the product.

What are my shipping options or methods?
All orders that meet the required weights by UPS will ship UPS Regular Unless otherwise specified. Alternate methods are UPS Red (Next Day Air), UPS Blue (2nd Day Air), or 3 Day Ground. Orders that require LTL trucks we will ship out via Best Way.

How can I submit comments or suggestions about the catalog or website?
We value your opinion and feedback so please utilize our “Contact Us” via e-mail or by phone (713) 227-0508.

Need Help?

Call Us: 713-227-0508

Email Us

Common Questions

How to Order


Don't see what you
are looking for?

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Our online catalog includes
only a fraction of the products
we carry!

Volume Discounts

Build a quote today, and call us for additional volume discounts!


Surplus and Excess

Call us today to find out about our SURPLUS and EXCESS INVENTORY list.

Up to 50% OFF!


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